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GIJane67
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How long does it take to get a refund on my account??

Hi everyone 

I cancelled my virgin media account and I'm still waiting for my refund. I seen comments that the refund will be sent out within 28 days or 35 days of the disconnection of service. Is that a straight 28 or 35 days or is that 28 or 35 working days?Just seek clarification.

Thanks in anticipation of your assistance. GIJane

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Re: How long does it take to get a refund on my account??

Hi GIJane

Thanks for joining us on the community forums and for getting in touch with us about the final balance refund cheque.

The process is to wait until the account has been closed for 35 days by which time the system will have processed the final bill and run through a final verification just in case of potential additional credits to be applied or possibly call charges that had not applied to the original final bill statement.

Once the 35 days elapses the refund cheque should be posted to you and this takes up to 10 working days.

I hope this helps Smiley Happy

Keep in touch if you need anything else!

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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