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bugbear
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How long before refund?

Hi everyone

I left Virgin on the 16th of November and have not recieved a refund yet.

They took the December amount and they have calculated that about 7 pounds are to be refunded from Novembers amount.

So I am expecting about 45 pounds, the woman on the phone said it would be refunded by cheque so I cancelled my Direct Debit.

What should I expect from the process?

Thanks in advance.

 

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Forum Team
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Re: How long before refund?

Hi bugbear

Thanks for getting in touch about your final bill Smiley Happy

All final balances are sent out once the account has been closed for 35 days.

I have taken a look at this and can see your cheque refund was despatched on the 23rd Dec.

If you have any further queries regarding the final bill please check in with our Webchat teams who would be happy to look into the breakdown of this for you Smiley Happy

Have a lovely New Year and thanks again for dropping by.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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