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MurphyG27
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How do you make a complaint

How do you make a complaint. I dont want to call to do it as the call I just had was difficult enough. And I want to do it in writing.
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J0hn
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Re: How do you make a complaint

Go to the bottom of the page, click on contact us, it's a Cardiff address, they can take ages to reply, their standard is within 28 days but can sadly take longer
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Superuser
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Re: How do you make a complaint

This will help too:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

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J0hn
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Re: How do you make a complaint

Go to the bottom of the page, click on contact us, it's a Cardiff address, they can take ages to reply, their standard is within 28 days but can sadly take longer
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Superuser
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Re: How do you make a complaint

This will help too:

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic...

-----------------------

Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Superuser
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Re: How do you make a complaint


J0hn wrote:
Go to the bottom of the page, click on contact us, it's a Cardiff address, 

Swansea not Cardiff!


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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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MurphyG27
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Re: How do you make a complaint

Thanks very much folks
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