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dottyhutch
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How do you contact Virgin..????

No online chat, hanging on phone for 20 minutes...I give up, I'd be better sending a carrier pigeon!!  All I want to do is change my direct debit date, a simple process which should be available to do online without all this hoo-hah!  Maybe if I STOP my direct debit that'll get their attention.  Time you came into the 21st century Virgin


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Superuser
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Re: How do you contact Virgin..????

Yes you can.

5416CE77-E75A-4CAD-B221-8659D80C64F2.jpeg


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Superuser
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Re: How do you contact Virgin..????

I thought it was available on My Virginmedia?

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Superuser
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Re: How do you contact Virgin..????

Yes you can.

5416CE77-E75A-4CAD-B221-8659D80C64F2.jpeg

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dottyhutch
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Re: How do you contact Virgin..????

Thank you so much for your reply.....I'll have a look right now.  When I first went into it, it said to use live chat or phone for this type of query, but if I can do it online then that's fantastic.  Thanks again

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dottyhutch
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Re: How do you contact Virgin..????

Didn't quite work out....got this message, but will try again tomorrow

 

  • Payment dayOn or around the 4th of the month
 

We are currently unable to change your Direct Debit details at this time. This could be due to a recent update, for example.

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Superuser
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Re: How do you contact Virgin..????

My understanding is that you can’t change direct debit details if you have an outstanding bill.

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dottyhutch
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Re: How do you contact Virgin..????

Thanks for your reply, I'll try to change it once the next payment has come out the bank.  Appreciate your help

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Superuser
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Re: How do you contact Virgin..????

Yes, I suspect your February bill has been cut and will be taken on 4 March by your current DD then you’ll be able to make changes.