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Rachealblair
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How do I report a damaged virgin media cable brown protective cover?.

How do I report a damaged virgin media cable brown protective cover?. The front of the cover has came off and disappeared and now my cables are exposed to rain.
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Superuser
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Re: How do I report a damaged virgin media cable brown protective cover?.

I'd wait until after Xmas. VM offices will close at around 4 pm today so unless you can get through on the phone before then on 150/0345 454 1111 - select broadband faults - you'll have to be patient until next Wednesday. Phone is always quicker for this kind of thing.

The Forum Team can arrange for a tech to come round an replace the cover but it'll take them more than a week at this time of year to get round to this post and sort it with you.

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Forum Team
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Re: How do I report a damaged virgin media cable brown protective cover?.

Hi Rachealblair,

 

Thanks for posting and sorry to hear that this has been damaged.

 

I've sent you a private message so that we can get this sorted for you.

 

Speak to you soon,

 

Nat_J


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