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Twitaker123
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How do I get my free speed increase?

I have checked the postcode checker and it says I'm ready to upgrade, but when I click on find out more I just get a PDF of the new prices? Can anyone help?
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Buffer6
Trouble shooter
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Re: How do I get my free speed increase?

'And if you joined us or took out a new bundle deal after the 24th November 2015 on SuperFibre 50 or VIVID 100, you're on our new speeds and aren't eligible for a speed boost at this time' from  http://tinyurl.com/oeovmhy

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Twitaker123
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Re: How do I get my free speed increase?

Joined a long time before that
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Buffer6
Trouble shooter
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Re: How do I get my free speed increase?

From the same source '

Will you tell me when my upgrade is ready?

Of course! As soon as the network upgrade is complete in your area, we will send you an email you to let you know.'

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Buffer6
Trouble shooter
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Re: How do I get my free speed increase?

I ran out of time to add to the above message...You could also try https://keepup.virginmedia.com/speedupgrade

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