If you were looking to close the account then if you call the teams via 0345 454 1111 or 150 if you have access to a Virgin Media line, our Retentions teams via option1, then 4, then 5, will be able to support you by arranging this for you.
If you are looking to take over the account then if you contact us via the same numbers but choose option 1, then 1 then 4 that gets you through to Customer Care. Once you've spoken to a Customer Care team member they will then pass you through to our Bereavement Teams who are open Monday to Friday from 8am to 6pm in order to arrange the account transfer.
If it's outside that window then we fill in a call back form for you which is responded to within 24-48 working hours from the time this is raised for you.
If you need me to support you in any other way, just let me know and I’ll do whatever I can to support you further.