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barriedol
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How can I compliment a phone tech who was particularly helpful?

We had a disaster with the "new" super hub and we had to get our old one back up and running. The first tech we spoke to blew us off by just resending the old signal. But after calling back I got on the phone with a lovely patient guy named Reese who rewrote the code for the old hub and we now have our wireless internet again. I want to compliment his work to the Overlords of Virgin but can't find a place for positive contact.

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Re: How can I compliment a phone tech who was particularly helpful?

Hi barriedol, 

 

Thanks for taking the time to post here about your positive experience Smiley Happy

 

I've passed your thanks on to the agent you spoke with and their manager.

 

Whenever you wish to leave any positive comments, pop them here and we can forward them on. 

 

Thanks,

Kath_F
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scozzers
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Re: How can I compliment a phone tech who was particularly helpful?

Heena (944315) from Pune in India was particularly helpful and patient for me recently.

Perhaps you could pass that on also.

Thanks.

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Re: How can I compliment a phone tech who was particularly helpful?

Hi scozzers,

 

Many thanks for this feedback, it really is appreciated. Smiley Happy

 

We'll try our best to pass this on also.

 

Take care,

 

Nat_J


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