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awalos
On our wavelength
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How Return Superhub 3 and how to activate again Superhub 2ac

The Speed on Superhub 3 is tragic? How can I return this dud...

And how do I reactivate Superhub 2ac?

Superhub 3 (rebooted multiple times)Superhub 3 (rebooted multiple times)

Superhub 2ac (speed before change to Superhub 3)Superhub 2ac (speed before change to Superhub 3)

And I demand a refund for the activation of this the bad device (fee £14.99)

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Superuser
Superuser
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Re: How Return Superhub 3 and how to activate again Superhub 2ac

All of those things can be dealt with by the Customer Relations Team. Ring 150 from a VM phone / 0345 454 1111 from any other phone -> Option 1 -> Verify your details -> From the menu choose Option 4 -> Option 5. On a Saturday this option is staffed between 8AM to 6PM (closed Sunday.) They can deal with hub activations/re-activations, refunds, etc, etc.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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