Yes I too found out that if they replace a faulty box, they send it to you to swap over yourself then charge you £14.99 for the privilege. I always thought non payment for things like this was one of VM bragging rights over Sky? Activation charge, what's that then to activate the picture? The picture that is already coming down the cable that we can see when we plugged in another box to confirm it was the box that had died? What a Con!