Hi can anyone please help I have still not recieved my reward voucher even after having an email saying I am eligible have rang virgin countless times and the service has been really poor I'm getting so annoyed and frustrated being on hold and passed to loads different people and being told loads of different t things I need this resolved asap as am so close to just leaving them and going with sky 😡
Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here.
I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.
I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they have checked your account and confirmed eligibility
The next step is to send your details over to the company that provide these speakers to our customers. This has been done for you.
Keep an eye on your email inbox as well as the junk/deleted folders. If you've still not received anything within 14 days. Come back and let me know
Kath_F Forum Team
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