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aweeks
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Hard copies of old bills

I found an old thread stating that I can write to Virgin requesting copies of old bills (over an year old bills).

The address I see in the thread is:

260-280 Bartley Way
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP

Does anyone know if this is still valid?

Thanks

 

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Superuser
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Re: Hard copies of old bills

You don't need to write, it can be arranged via calling Customer Services

For Broadband, TV and Phone services you can get copies for previous bills up to 12 months ago via an electronic copy, and then a further year up to 24 months via a hard copy.

For any hard copy there is a reprint fee.
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I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Re: Hard copies of old bills

You don't need to write, it can be arranged via calling Customer Services

For Broadband, TV and Phone services you can get copies for previous bills up to 12 months ago via an electronic copy, and then a further year up to 24 months via a hard copy.

For any hard copy there is a reprint fee.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Dave_cq
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Re: Hard copies of old bills

https://careers.virginmedia.com/locations/hook/

 

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aweeks
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Re: Hard copies of old bills

How can I contact Customer Services?? 

I've spent ages on the website and only have FAQs... No phone number or email!

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Superuser
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Re: Hard copies of old bills

150 from a VM landline or VM mobile - free. 0345 454 1111 from any other phone - charged at national rates. No e-mail address.

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Forum Team
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Re: Hard copies of old bills

Hi aweeks,

 

Many thanks for your query.

 

I'd like to see if I can help with this.

 

I've sent you a private message so that we can chat some more.

 

Speak to you soon,

 

Nat_J


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