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Registered: ‎30-05-2015
Message 1 of 2 (1,069 Views)

HOW DO I GO ABOUT ENDING MY CONTRACT WITH VIRGIN?

I WONT BE ABLE TO AFFORD VIRGIN SERVICES BUT CANT FIND A TELEPHONE NUMBER TO INFORM THEM THAT I WANT TO QUIT.

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Superuser
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Registered: ‎08-06-2010
Message 2 of 2 (2,065 Views)
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confirmed by patto_99
‎15-05-2017 20:43

Re: HOW DO I GO ABOUT ENDING MY CONTRACT WITH VIRGIN?

hiya @patto_99 you would need to have a chat with customer relations calling via 150 (from a virginmedia phone line) 0345 454 1111 from any other phone, there isn't ways to do this via email,txt,online site etc..
when calling you would choose options 1-4-5 (thinking of leaving us), if your still in contact might have EDF (Early disconnection fees) http://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-...

since the phone numbers are on the back of bills, on contract, easily found google search etc etc..
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Superuser
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Registered: ‎08-06-2010
Message 2 of 2 (2,066 Views)
Helpful Answer
confirmed by patto_99
‎15-05-2017 20:43

Re: HOW DO I GO ABOUT ENDING MY CONTRACT WITH VIRGIN?

hiya @patto_99 you would need to have a chat with customer relations calling via 150 (from a virginmedia phone line) 0345 454 1111 from any other phone, there isn't ways to do this via email,txt,online site etc..
when calling you would choose options 1-4-5 (thinking of leaving us), if your still in contact might have EDF (Early disconnection fees) http://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-...

since the phone numbers are on the back of bills, on contract, easily found google search etc etc..
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If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
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