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acfrd17
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Got the wrong phone no.

Rejoined Virgin yesterday for broadband & TV. In the process have lost my landline phone number with EE & have a new phone number. Want to get my old phone number back, Engineers had difficulty with linking phone number but said nothing. To say I'm frustrated is putting it mildly. No response from 'consultant ' who sold me the rejoin. Can't get onto ' chat' Can't get to speak to a person. What can/do I do?

 

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Dave_cq
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Re: Got the wrong phone no.

Perhaps phone customer services ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

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acfrd17
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Re: Got the wrong phone no.

Thanks for that .  Used the landline no. & got thru to a helpful lady who has arranged for an engineer to come & fix the problem this evening.

Hopefully end of frustration. Thanks again

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Dave_cq
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Re: Got the wrong phone no.

Perhaps phone customer services ... 150 from a VM phone or 0345 454 1111 from any other phone.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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acfrd17
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Re: Got the wrong phone no.

Thanks for that .  Used the landline no. & got thru to a helpful lady who has arranged for an engineer to come & fix the problem this evening.

Hopefully end of frustration. Thanks again

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