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Rsanders44
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Gift voucher

Hi
Just wondered when id be receiving my gift voucher for signing up
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Superuser
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Re: Gift voucher


Rsanders44 wrote:
Hi
Just wondered when id be receiving my gift voucher for signing up

You should be contacted about it by at most 35 days after install, ensure you're checking your email's spam folder during this period (in case your email provider wrongly filters it as spam.)

If you've waited longer than that then a member of the favicon.png Forum Team here will be able to assist you, you'll get a response from one of them in up to two weeks. Alternatively, ring 150 from from a VM phone or 0345 454 1111 from any phone -> Option 1 -> verify your details when prompted for them -> Option 4 -> Option 1. Ask them to look into it.

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Re: Gift voucher

Hi Rsanders44,

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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Re: Gift voucher

Hi Rsanders44,

Thanks for your patience whilst I looked into this for you. Smiley Happy

The team have come back to me now and have confirmed eligibility. 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 7th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

If you've still not received anything within a week, come back and let me know Smiley Happy

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Rsanders44
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Re: Gift voucher

Still not heard anything, surely i shouldn't have to be chasing this in the first place!
Is there not a number i can ring to get it done faster
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Re: Gift voucher

Hi Randers44, 

 

Thanks for your post and apologies to hear you are still waiting on your vouchers Smiley Sad 

 

I have sent an email over to the Rewards Team regarding this. 

 

With it being Easter, the team are off until Tuesday so I may not be back to you on this until then. As soon as I hear back though, I will come back to you. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Re: Gift voucher

Hi Rsanders44, 

 

Thanks for your patience whilst I looked in to this for you. 

 

The team have come back to advise we're unable to chase this any further from here. As your order was placed in Carphone Warehouse via Simplify Digital, it is Simplify Digital who will fulfil the gift card element of this order.

 

You can chase this by calling them directly on 0800 138 8388. 

 

Come back and let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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