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Registered: ‎20-04-2017
Message 1 of 4 (130 Views)

Getting in contact with outbound sales?

Morning,

Any information would help a lot.

I had a call yesterday from Virgin Sales offering me a better deal if I kept my phone line (currently in the process of moving to broadband only package).

Unfortunately I got disconnected before the call was complete. I have spoken with Customer care and in bound sales, which can see the notes on file and the deal that was offered but they can't match it as its a outbound sales deal only.

They said I may get a back back from the out bound sales, so my question is how do you get in touch with outbound sales?

thanks.

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Superuser
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Message 2 of 4 (237 Views)
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confirmed by Northern81
‎20-04-2017 11:03

Re: Getting in contact with outbound sales?

i dont think you can - i was given a direct line number for them a while ago but it just gets retentions - you can try retentions again and see if they can put you through - apart from that all you can do is wait for them to contact you 

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Tony

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Superuser
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Registered: ‎20-09-2011
Message 2 of 4 (238 Views)
Helpful Answer
confirmed by Northern81
‎20-04-2017 11:03

Re: Getting in contact with outbound sales?

i dont think you can - i was given a direct line number for them a while ago but it just gets retentions - you can try retentions again and see if they can put you through - apart from that all you can do is wait for them to contact you 

____________________

Tony
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Community elder
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Message 3 of 4 (119 Views)

Re: Getting in contact with outbound sales?

like he said - you can't , but that's a good thing

outbound will lie to you for the sales commission and then VIrgin say no record of that offer - tough.

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Registered: ‎20-04-2017
Message 4 of 4 (113 Views)

Re: Getting in contact with outbound sales?

Thanks Tony, thought that would be the case.

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