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martindyer
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Galaxy Tab E

I signed up for my contract which started on the 1st Dec 2016 and am still awaiting my Galaxy Tab E.  It has been 28 days + 14 days and no sign of it yet, could you advise when it is likely to arrive.  I have seen other messages where the forum team have filled in an exception form and wondered if this is the best way of getting it sorted?

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Message 2 of 9
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Re: Galaxy Tab E

Hi martindyer,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your tablet. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

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martindyer
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Re: Galaxy Tab E

Thanks Kath_F.

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Re: Galaxy Tab E

Hi martindyer,

 

Thanks for your patience whilst I looked into this for you. 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide the tablet. 

 

If you've still not received anything within 14 days. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

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martindyer
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Re: Galaxy Tab E

It has now been 14 days and it still has not arrived.  Can you let me know when it was sent.

 

Regards,

Martin

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Re: Galaxy Tab E

Hi Martin

Many thanks for coming back to us with this update and my apologies this has not been received as yet.

The teams have popped an update onto your account today to say that this will be processed within 72 working hrs from tomorrow as they were aware this has not yet been processed for you.

If you can please allow us the additional 72 hrs from tomorrow which takes us to Tuesday of next week for delivery and if this is not received by Tues at the latest if you can pop back and confirm for us so we can escalate this further for you.

Kind regards.

Karen_A
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martindyer
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Re: Galaxy Tab E

OK, thanks for the update, I will wait until Wednesday to see if it arrives.

Regards,

Martin

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martindyer
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Re: Galaxy Tab E

Just to say the tablet arrived yesterday.

Thanks,

Martin

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Re: Galaxy Tab E

Hi martindyer, 

 

Thanks for coming back to us to update us on this. We're really glad you've finally got your tablet Smiley Happy 

 

If you have any further issues, pop back and let us know.

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

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