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RyanK1992
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Full House Movies Limited Edition bundle ; Charged full price

I received a letter through the post for the Full House Movies Limited Edition bundle for £39 per month for 2 years guaranteed. However, my bill was generated today and I've been charged £55 for the package. I've phoned up customer services who now say I need to email their manager with full documentation etc.

This really is a bit of a nightmare considering the advisor who upgraded me confirmed it would be £39 per month. Has anyone else had an absolute nightmare regarding Virgin honouring offers?

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RyanK1992
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Re: Full House Movies Limited Edition bundle ; Charged full price

So they will not honour this deal unless I send the letter to them at my expense nor will they admit the offer even exists.

Putting in my 30 days notice and moving to Sky. Customer service aren't helping at all!

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JohnFourty
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Re: Full House Movies Limited Edition bundle ; Charged full price

Does this help?

I binned mine but pulled it out, just in case, glad I did.....IMG_20161218_091027.jpg

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stevemargy
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Re: Full House Movies Limited Edition bundle ; Charged full price

I too was offered this by retentions as I threatened to cancel, but it would have to be done by someone higher up.

Rang a few weeks later and was told I could not have the offer.

Virgin CS is the worst I have known in the 15 years we have been with them.

 

Somebody needs to be held accountable. 

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