Menu
Reply
  • 4
  • 0
  • 0
epalacio21
Tuning in
294 Views
Message 1 of 14
Flag for a moderator

Free wireless speaker hasn't arrived

Hello
I had the instalation on the 24th of may.
how long do i have to wait for the wireless speaker to arrive?

hopefuly some one could help me on what to do.

thank you
0 Kudos
Reply

Helpful Answers
  • 12.7K
  • 1.62K
  • 3.74K
Superuser
Superuser
481 Views
Message 2 of 14
Flag for a moderator
Helpful Answer

Re: Free wireless speaker hasn't arrived


epalacio21 wrote:

I had the installation on the 24th of may. How long do i have to wait for the wireless speaker to arrive?

You should have had them at latest by 42 days after installation.

You can get this looked into two main ways: Either wait up to three days for a response from a member of the favicon.png Forum Team here. They'll fill in an exception form regarding the matter. This will get your eligibility checked, if you pass that check, you'll receive your gift in about 7 to 10 days.

Or ring 150 from a VM phone / 0345 454 1111 from any phone -> option 1 -> confirm your details -> choose option 4 then option 1 once you've reached the menu. Once through to an agent, inform that your gift was not received and that they need to fill in an exception form regarding it.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
498 Views
Message 5 of 14
Flag for a moderator
Helpful Answer

Re: Free wireless speaker hasn't arrived

Hi epalacio21,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide the speakers and they will then arrange delivery of them. You've been added to the list that will be sent over today. 

 

If you've still not received anything within 14 days. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out




All Replies
  • 12.7K
  • 1.62K
  • 3.74K
Superuser
Superuser
482 Views
Message 2 of 14
Flag for a moderator
Helpful Answer

Re: Free wireless speaker hasn't arrived


epalacio21 wrote:

I had the installation on the 24th of may. How long do i have to wait for the wireless speaker to arrive?

You should have had them at latest by 42 days after installation.

You can get this looked into two main ways: Either wait up to three days for a response from a member of the favicon.png Forum Team here. They'll fill in an exception form regarding the matter. This will get your eligibility checked, if you pass that check, you'll receive your gift in about 7 to 10 days.

Or ring 150 from a VM phone / 0345 454 1111 from any phone -> option 1 -> confirm your details -> choose option 4 then option 1 once you've reached the menu. Once through to an agent, inform that your gift was not received and that they need to fill in an exception form regarding it.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
271 Views
Message 3 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Hi epalacio21, 

 

Welcome to the forums and it's great to have you join us in the Community too Smiley Happy

 

I'm sorry to hear that you have also not received your speaker. 

 

In order to help you with this I'll need to go into the account and check a few things before filling out the exceptions form. 

 

I have been unable to locate your account and need some information from you so that I can resolve this issue.

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
263 Views
Message 4 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Hi epalacio21,

 

Thanks for coming back to me with your details via private message Smiley Happy 

Again, I'm sorry to hear you've not yet received your speaker. 

 

I have now filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
499 Views
Message 5 of 14
Flag for a moderator
Helpful Answer

Re: Free wireless speaker hasn't arrived

Hi epalacio21,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide the speakers and they will then arrange delivery of them. You've been added to the list that will be sent over today. 

 

If you've still not received anything within 14 days. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 4
  • 0
  • 0
epalacio21
Tuning in
243 Views
Message 6 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Thank you Kath.
I'll post as soon as i get them delivered.
0 Kudos
Reply
  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
232 Views
Message 7 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Please do epalacio21 Smiley Happy

 

We're here if you have any further issues too.

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 4
  • 0
  • 0
epalacio21
Tuning in
219 Views
Message 8 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Hello Kath!

I had no delivery so far...
Smiley Sad
0 Kudos
Reply
  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
211 Views
Message 9 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Hi epalacio21,

 

Thanks for your post and for letting us know you are still having an issue with this. 

 

I have sent an email over to the Head of the Rewards team to find out what's happened here. Once I hear back I shall be in touch. 

 

Speak soon,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 4
  • 0
  • 0
epalacio21
Tuning in
206 Views
Message 10 of 14
Flag for a moderator

Re: Free wireless speaker hasn't arrived

Thank you Kath.
0 Kudos
Reply