Hiya Karl68 and welcome to the community
Apologies for the delay in responding and I'm sorry you're still waiting for your wine.
I've looked into this for you and Virgin Wines gifts are usually processed 28 days after your installation date and can take up to 14 days to be delivered via courier. Has it been longer than that?
Just so you know you can find help with most gift with purchase questions here: http://virg.in/gifthelp.
Here if you need us,
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help
Sorry it's been this long Karl68.
I'd like to look into this for you, so I'll be sending you a private message soon. Just click the small envelope icon to the top right.
Thanks for your information via private message to Michael
I'm sorry to hear you've not yet received your wine. This can sometimes happen but we are more than happy to chase things up for you.
I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.
Once I hear back from the team, I shall let you know the outcome.
Tech fan? Have you read our Digital life blog yet? Check it out
Good morning Karl68
Many thanks for allowing us the chance to look into this for you.
We have spoken to the teams about this for you and they have confirmed that:
The customer will receive their wine within 3 working days from Monday
If you could let us know if you need anything else, that would be fab
Enjoy your wines!
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"