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Karl68
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Free wine

Hi,
When I signed up for the VIP package a few months ago I was told I would receive a free case of wine worth £186. It never arrived.
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Message 2 of 6
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Re: Free wine

Hiya Karl68 and welcome to the community Smiley Happy 

Apologies for the delay in responding and I'm sorry you're still waiting for your wine.

I've looked into this for you and Virgin Wines gifts are usually processed 28 days after your installation date and can take up to 14 days to be delivered via courier. Has it been longer than that?

Just so you know you can find help with most gift with purchase questions here: http://virg.in/gifthelp.

Here if you need us,

 

Michael_JK
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Karl68
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Re: Free wine

Hi Michael
I signed up to virgin in November last year so I think they have had long enough.
I'm very disappointed in them.
Karl.
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Re: Free wine

Sorry it's been this long Karl68.

I'd like to look into this for you, so I'll be sending you  a private message soon. Just click the small envelope icon to the top right.

Best,

Michael_JK
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Re: Free wine

Hi Karl68,

 

Thanks for your information via private message to Michael Smiley Happy 

 

I'm sorry to hear you've not yet received your wine. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Free wine

Good morning Karl68

Many thanks for allowing us the chance to look into this for you.

We have spoken to the teams about this for you and they have confirmed that:

The customer will receive their wine within 3 working days from Monday

If you could let us know if you need anything else, that would be fab Smiley Happy

Enjoy your wines!

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




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