Thanks for your post and welcome to the Virgin Family
Once you've been installed for 28 days, we'll send the vouchers via email. If you've not received anything within 42 days of your installation date, let us know and we can chase things for you
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Thanks for coming back to me on this one.
I'm sorry to hear you are still waiting on receiving your vouchers.
Looking in to this for it, as you went via Simplify Digital, you would need to contact them to arrange delivery of your vouchers.
You can contact them on: 0800 138 8388.
Apologies for any inconvenience.