Yes, I did speak to a representative a few minutes after I had initially been contacted, and yes my billing issue was resolved.
My point is that through my experience I identified what appears to have been a case
of blatant mis-selling.
I did not request a change of package. I was contacted by phone and given the free broadband upgrade and ‘free’ Sports Channels, which I explained at the time I would not watch. I was told that my monthly charge would not change. Upon checking I discovered that a charge of £5 had been added to my monthly bill.
The point of me posting on this forum is to encourage other customers to check that they have not been charged for something that they understood was free.
I have sent my written complaint and had a response via a phone call. I am told that the issue is being investigated and that I will receive a written reply.