I signed up for a contract with virgin media that gave me a free tablet I have been with virgin since June and still no tablet when I spoke with someone they said I would have to wait 6 months! Which wasn't in the small print , so I have been patient but still no tablet can anyone help?
For gifts, esp. the physical variety the maximum wait is normally 42 days after installation, not six months.
Since you've called in about and not gotten the appropriate help, you can choose to wait for a response from a member of the Forum Team here. A member of said team will respond to your topic soon, they'd look into it for you and keep you updated regarding it.
That aside, I don't know which menu option you went with when calling in, but generally any and all gift queries should be discussed with the Customer Care Team who're found under Option 4 -> Option 1.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.