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LaurenHT
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Free speaker

Hi.

Same as many others have posted, when I signed up for a Mix, vivid 100 Bundle on 26th September, there was an offer for a free speaker or wine. The bundle was installed on Oct. 1st. But still haven't recieved the free speaker? Can this be checked please?

Thanks, Lauren

 

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J0hn
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Re: Free speaker

Posted just below your post by Shelke

you can call in about it by ringing 150 from a VM phone / 0345 454 1111 from all other phones -> Option 1 -> Confirm your details -> The once in the menu Option 4 -> Option 1. Ask for an exception form to be filled in regarding this matter.
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Re: Free speaker

Hi LaurenHT,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Free speaker

Hi LaurenHT,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide the speakers and they will then arrange delivery of them. You've been added to the list that will be sent over on the 18th November, Friday.

 

If you've still not received anything within 14 days. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
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LaurenHT
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Re: Free speaker

Thank you!

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