Hi. As many others have posted here, when I signed up for a Player Bundle on 25th September, there was an offer for a free speaker or wine hamper. It was installed on Oct. 3rd. Havent heard anything about the free gift.
Tried using the web chat option to get someone from customer support to help but they were clueless, unhelpful and didnt understand the question. Can someone here look into this for me?
For gifts like speakers etc you have the 28 day wait after install, then up to two weeks for delivery, 42 days wait in all from the point of install. So there are some days wait (3) in which it could still turn up for you.
But the Forum Team here will probably look into it for you early anyway, you'll get a response from a member of said team soon.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Thanks for your patience whilst I looked into this for you.
The team have come back to me now and have confirmed eligibility.
The next step is to send your details over to the company that provide the speakers and they will then arrange delivery of them. You've been added to the list that will be sent over on Monday 14th November.
If you've still not received anything within 14 days. Come back and let me know
Kath_F Forum Team
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