we signed up as customers with Virgin Media starting from December ( Black Friday offer with speaker for free ), we have not yet received our free wireless speaker. Does anyone know why it is taking so long?
The wait is up to 42 days after installation of your services.
When that 42 days (after installation of services) time frame passes, a member of the Forum Team here can look into it. Response times for them are very variable currently though. Or ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 4 -> Option 1. Ask for the unreceived gift issue to be looked into.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.