Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you have not received your speakers. Apologies as well for the time it's taken to respond to your post. Has this been sorted out for you since your post?
If you are still having an issue with this, I will need to take more details in order to look into this for you. Please send me a private message by clicking this link: PM me here and provide the following details:
Full name on the account
Full address and postcode
* For other forum users reading this, please only PM me if I have asked you to first.
Virgin Media Forum Team
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Thanks for coming back to Terri with your information via PM.
I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and if your account is eligible, they will arrange for the hardware to be sent out asap. Usually this is done within 14 days of this post.
You won't hear back from me unless there is an issue, in which case I'll need some further details from you to chase it so will come back to you here.
Kath_F Forum Team
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