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dannydj
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Free Wireless Speaker - not received

I was offered a wireless speaker upon signing the contract in August 2016 (!!)

I have still not received it despite calling customer services a few times since August.

Could a member of the team please contact me to arrange delivery.

Many Thanks

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Re: Free Wireless Speaker - not received

Hi dannydj, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy

I'm sorry to hear you've not yet received your speakers. This can sometimes happen but we are more than happy to chase things up for you. 

I have been unable to locate your account and need some information from you so that I can resolve this issue.

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Re: Free Wireless Speaker - not received

Hi dannydj,

Thanks for coming back to me with your details via private message Smiley Happy 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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dannydj
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Re: Free Wireless Speaker - not received

Thanks for all your help Smiley Happy
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Re: Free Wireless Speaker - not received

Hi dannydj,

 

Thanks for your patience whilst I looked in to this for you. 

 

The team have come back to me today and advised that the account isn't eligible due to the date you took your package. 

 

I'd like to raise this up again further so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks, 

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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