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MarkD1
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Free Telly Tablet

Hi, I signed up for a new contract in August and the deal included a free Telly Tablet. I haven't yet received this and so far no one has been able to help me. Please could someone assist? Many thanks. 

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Re: Free Telly Tablet

Hi MarkD1,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your free TellyTablet. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Merry Christmas & a Happy New Year

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Re: Free Telly Tablet

Hi MarkD1,

 

Thanks for your patience whilst I looked into this for you. 

 

The team have already come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide the tablet and they will then arrange delivery of them. You've been added to the list that will be sent over on the 6th December. 

 

If you've still not received anything within 14 days. Come back and let me know Smiley Happy

 

Thanks,

Kath_F
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Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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Re: Free Telly Tablet

Hi Kath,

That’s brilliant, thank you very much for your help!

Mark
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Re: Free Telly Tablet

Hi Kath,

Thank you again for sorting this out so quickly for us. The tablet arrived today. Unfortunately there is a problem with it. There is a black line down the screen where there are clearly dead pixels! Smiley Sad

Is it yourselves that we contact or the company who supplied it?

I have taken photos but don’t believe I can attach them to this forum?

Mark
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