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Keithenev
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Message 1 of 14
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Free Tablet joining gift not delivered

Hi can any one help me, 

ive contact virgin customer support with no joy, had an email stating the gift would be delivered within 72 hours from the 7 Nov.  Virgin are unable to tell me if it's still on route. Also unable to give a number to call. My wife has been at home for three days just waiting.  I can't keep taking days off for a delivery not turn up!!!

Can anyone help me

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Message 2 of 14
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Re: Free Tablet joining gift not delivered

Hi Keithenev, 

 

Thanks for your post and welcome to the forums. It's really great having you here involved in the Community Smiley Happy 

 

I'm sorry to hear you've not yet received your tablet. This can sometimes happen but we are more than happy to chase things up for you. 

 

Checking the account, I can indeed see it's already on it's way out to you. The Order Reference Number is 2180474. 

 

If you are still waiting within 7 days, come back and we can chase things for you. 

 

Thanks,

Kath_F
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Keithenev
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Message 3 of 14
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Re: Free Tablet joining gift not delivered

Hi Kath,

I still have not received the tablet yet.

Would you be able to check on delivery.

Thanks

Keith
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Message 4 of 14
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Re: Free Tablet joining gift not delivered

Hi Keith, 

 

Thanks for coming back and letting me know you are still waiting on this. 

 

Checking things at this end it looks as though the company tried delivering 3 times and no one was home. As it's had 3 failed delivery's they wouldn't attempt again. 

 

Is there a specific day you, or someone else, will be at home next week? We can re-arrange the delivery for you. 

 

Come back to me asap on this. 

 

Thanks,

Kath_F
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Keithenev
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Message 5 of 14
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Re: Free Tablet joining gift not delivered

Hi kath,

My wife was at home for three days and no one attempted to deliver to our house. We where emailed that it would be delivered 72 hrs from 7th November. Could it delivered after 4pm on a weekday or even delivered on a Saturday. As neither of us can take any more time off work. Or could you deliver it to my work address, which you have on file as my mobile sim was delivered there.

Thanks

Keith
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Message 6 of 14
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Re: Free Tablet joining gift not delivered

Hi Keith, 

 

Thanks for coming back to me. 

 

We're not able to specify delivery times I'm afraid and as it's so close to this Saturday, I've requested it for next Saturday. 

 

It needs to go to the home address so once I've confirmed things with the Rewards team, I will let you know.

 

Thanks,

Kath_F
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Keithenev
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Message 7 of 14
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Re: Free Tablet joining gift not delivered

Next Saturday would be perfect.

Thanks for your help

Keith
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Message 8 of 14
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Re: Free Tablet joining gift not delivered

Hi Keith, 

 

Thanks for your patience with this. 

 

I've added this to the list but haven't yet had any reply from the team so I'm a little worried and doubt it can be arranged in time for this coming Saturday now. Smiley Sad

 

I am still waiting on a reply though so as soon as I have news, I will be in touch. 

 

Apologies. 

Kath_F
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Keithenev
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Message 9 of 14
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Re: Free Tablet joining gift not delivered

Thanks for letting me know.

Speak to you soon

Thanks

Keith
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Message 10 of 14
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Re: Free Tablet joining gift not delivered

Hi Keith, 

 

OK, I've heard back from the team today and it looks as though we don't do deliveries on a Saturday. We'll need to arrange this for Monday - Friday. The hours in which they deliver will be between 9am - 5pm. 

 

Let me know.

 

Thanks,

Kath_F
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