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kevkdg
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Free Speed Upgrade

Hi,

I initially signed up to 100 mbps Broadband in 2015, and was upgraded free of charge to 150 mbps a few months before my first years contract expired.

However, when I renewed my contract, 150 mbps was not available as a marketing option, and if I left it at 150 mbps it defaulted to the same price (give or take a penny) as the 200 mbps package

I was advised to opt again for the 100 mbps package, and the chap in retentions said after a month I would then become eligible for the free 150 mbps upgrade.

Well, a month has passed and no sign of the free upgrade?

Any ideas please.

Kevin

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Superuser
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Re: Free Speed Upgrade


kevkdg wrote:

I initially signed up to 100 mbps Broadband in 2015, and was upgraded free of charge to 150 mbps a few months before my first years contract expired.

However, when I renewed my contract, 150 mbps was not available as a marketing option, and if I left it at 150 mbps it defaulted to the same price (give or take a penny) as the 200 mbps package

I was advised to opt again for the 100 mbps package, and the chap in retentions said after a month I would then become eligible for the free 150 mbps upgrade.

Well, a month has passed and no sign of the free upgrade?

 


Once you recontract you cannot get it back

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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