Our Virginmedia was connected on 29 January by a nice chap called Vince. One of the deciding reasons for choosing Virgin was the free promotional gift of a Bluetooth speaker. Previous posts in the community have stated that customers have to wait 42 for the gift. This time has now come and gone but I have not received and information regarding the promotional gift, when to expect it etc.
Does anyone else have this issue? How long do you have to wait?
Past the 42 day mark you need to get an exception form filled in, this will get your eligibility checked. When you pass that check, your details are past onto the company who sends the gift out on VM's behalf and you receive the item in up to 7 days.
So, either wait up to three days for a response from the Forum Team here, one of them will fill in the exception for you. Or ring 150 (from a VM phone) / 0345 454 1111 (from any other line) -> go into the main menu -> option 4 -> option 1. Ask them to fill an exception form in for you.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.