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ementalo
Settling in
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Forgotten security answer, how to proceed

So I have forgotten the security password to my account for when calling customer services on the phone, all they say they can do is send a letter out with a new password, well I am on my 3rd letter now as the others mysteriously have not shown up. Is there another way to verify the account to get around this as this is getting silly now.

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Superuser
Superuser
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Re: Forgotten security answer, how to proceed

hiya @ementalo the agents should be able to verification via date of birth, billing details, recent account activity etc.
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