I have forgotten my password for my new account as I am moving home and when I want to change it after the security questions it drops off the following screen! What to do then? :/ Thanks
Thanks for getting in touch about the password reset confirmation page.
I appreciate you were unable to access this when you posted to us.
Can you let us know if you have tried both alternative browsers and devices to access this in order to see if this has helped you get this resolved?
If you have and you are still experiencing this issue then please drop back to us and let us know, we'll be happy to see if we can support you further
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"