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Janinebell
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Final bill

I cancelled my service with Virginmedia on 28/10/2016 for my service to end for my telephone and broadband on the 28/11/2016 which was 1 months notice has yet I have not received my final bill. You continued to bill me and I have made numerous calls to customer services and been advised I would receive my bill and was advised when I spoke to an advisor on 14/02/17 broadband was cancelled on the 28/12/16 and phone 13/11/16 I have logged a complaint with you. I am not happy with the service I have received from virgin media and from fist contacting you in October this is still ongoing 3 and a half months later.
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Forum Team
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Re: Final bill

Hi Janinebell, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

The only time we would send a final bill is if there is either an amount owed to us or an amount owed to you. If the balance is £0 then no bill will go out. 

 

This doesn't mean you've continued to be charged. 

 

Checking the account the services disconnected on the dates you've mentioned above. 

 

If you have any further issues, pop back and let me know.

 

Thanks,

Kath_F
Forum Team

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