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Janegr
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Final Bill query

Have left Virgin last week all channels turned off .how long till they send box to return items also will they send paper bill to pay as cancelled direct debit

[MOD EDIT: Subject heading changed to assist community]

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Superuser
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Re: Final Bill query


Janegr wrote:

Have left Virgin last week all channels turned off .how long till they send box to return items also will they send paper bill to pay as cancelled direct debit

[MOD EDIT: Subject heading changed to assist community]


After the 30 days notice is up, a final bill will be generated a couple of days after and a returns pack will be sent out (7 to 10 working days to arrive.) Cancelling the DD shouldn't have been done, it would automatically end after the final bill is paid. You'll have to make a manual payment when the time comes (a call to a payment line and give card details for a one-off payment.)

Edit: Late tweak.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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