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doubledecker21
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Faulty free tablet

Had a free Alcatel Pixi 4 tablet with my monthly phone contract August 16 which has stopped working (won't switch on even fully charged).

As it is less than 6 months old, it should still be under guarantee, but who do I contact regards to this?

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Forum Team
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Re: Faulty free tablet

Hi doubledecker21,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that your tablet you received for signing up with us isn't working. 

If the gift is faulty outside of the first 28 days of receiving it, a warranty of 1 year is provided by the manufacturer and you'll need to contact the manufacturer of your device directly, which will be Alcatel.

Please let us know how this goes for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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