Welcome to the Community Forum and thanks for your post. I'm sorry to hear that your tablet you received for signing up with us isn't working.
If the gift is faulty outside of the first 28 days of receiving it, a warranty of 1 year is provided by the manufacturer and you'll need to contact the manufacturer of your device directly, which will be Alcatel.
Please let us know how this goes for you.
Virgin Media Forum Team
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