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Oooyabass
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FREE HUB UPGRADE

Was supposed to be delivered today (10-10-2016) ... It has not ... well done VM ... a whole day of my life wasted because of you.

 

So, what have you done with it ... because yodel doe not have it???

(Order Details  (KMM24068816V65983L0KM)

SMS Received 06/10/16 ...
Hi there, we'll deliver your kit on Monday 8am - 6pm we'll email you all the info and our courier will be in touch on the day with the tracking details < "no they did not"

SMS Received 09/10/16 ...
just a quick reminder that your new kit arrives tomorrow. noeed to go out? no worries, our courier wil leave a card that explains how to rearrange delivery

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Superuser
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Re: FREE HUB UPGRADE

Not another NODEL (oops! sorry YODEL) delivery failure. What is the world coming too?

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
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Re: FREE HUB UPGRADE

Hi Oooyabass,

 

Thanks for posting and I'm sorry to hear about the delay in getting this out to you.

 

I've located your account and checked the status of the tracking number and this is now advising that the equipment has been delivered to you.

 

Please let me know if this is not the case.

 

Thanks again,

 

Nat_J


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Oooyabass
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Re: FREE HUB UPGRADE

Hello Nat_J

Thanks for the reply, item was delivered two days late .....

 

Also, can you arrange for the hub to be activated, I cannot as I am stone cold deaf ... and the only way to it is to telephone.

 

Thanks

 

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Forum Team
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Re: FREE HUB UPGRADE

Hi again Oooyabass,

 

I am really sorry to hear that this was delivered late.

 

I have sent you a private message for us to discuss activation further as this would be account sensitive.

 

You can locate my message by clicking on the envelope icon near the top right corner of the Community page.

 

Speak soon,

 

Nat_J

 

 


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Oooyabass
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Re: FREE HUB UPGRADE

STILL!!!! WAITIN G ON THE HUB BEING ACTIVATED?????

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Re: FREE HUB UPGRADE

Really sorry to hear this Oooyabass,

 

Did you call the activation team after receiving the equipment?

 

If not, no worries, I can look into this for you.

 

I've sent you a private mail so that we can get this sorted.

 

Catch you in a bit.

 

Nat_J


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