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brightonjohn
Superfast
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Message 1 of 45
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External Box is Broken

I finally manage to speak to a human being about the broken box on the front of my house. It was actually damaged some years ago when VM pulled a new cable through and broke the side of the box to allow for the new larger cable.

As a result of the damage done then the box has now finally given way and no longer protects the connection from the weather - and it looks unsightly. However, VM don't repair these (even if they broke them originally) unless the service is in some way affected.

So I'm stuck with an ugly broken box on the front of the house for all to see. I suppose that is what VM call service.

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Superuser
Superuser
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Message 2 of 45
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Re: External Box is Broken

Don't see why they can't do this. It's a 5 minute job & doesn't even require internal access. Perhaps the Forum Team can arrange something.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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brightonjohn
Superfast
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Message 3 of 45
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Re: External Box is Broken

I agree - and I've written to complaints to remind them how much I pay monthly!

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Forum Team
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Message 4 of 45
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Re: External Box is Broken

Hi brightonjohn,

 

I have sent you a PM to arrange for someone to come out and take a look at this for you.

Although it may not be service affecting at the moment, undoubtedly if left it will cause issues. 

 

Thanks, 

Kath_F
Forum Team

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brightonjohn
Superfast
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Message 5 of 45
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Re: External Box is Broken

Well done Virgin. Engineer has now visited and restrapped the cables and the box ready for the winter. He was running a little late BUT phoned me within the time slot to make sure that this was OK. In fact the job was completed by 12.12 and the time slot was 8.00 to 12.00 - so I reckon that is pretty good going as well.

And thank you too to Kath_F for getting this sorted for me.

 

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Moderator
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Message 6 of 45
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Re: External Box is Broken

Hi Brightonjohn,

 

Glad they managed to get everything all secured and squared away. Let us know if you get any more issues

 

Thanks


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Lubzee
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Message 7 of 45
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Re: External Box is Broken

Hi Support,

 

I have a similar issue, my cabling and wires on the external part of the house are all exposed to the elements with no box.  I can see two spliced copper wires separately, and two free hanging wires.

 

Is this something you can help with?

 

Thanks

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gary_dexter
Alessandro Volta
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Message 8 of 45
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Re: External Box is Broken

Engineer visit

Either phone support, or wait for a mod to respond here - which could be a few days
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Lubzee
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Message 9 of 45
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Re: External Box is Broken

Ahh ok. Thanks. I got a reference but it was for "external cabinets and cable shielding/trunking". Nothing specific about external boxes, so lets see. Got a reference from a number "VMCabs", lets see what happens.

 

Thanks

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Forum Team
Forum Team
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Message 10 of 45
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Re: External Box is Broken

Hello Lubzee

 

Thanks for letting us know about the damage. 

 

I think it's best to get an engineer around to take a look, I will send you a private message to arrange an appointment should you wish.

 

Speak soon

Nicola

Virgin Media Forum Team
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