My Virgin Media broadband 12 month contract is set finish on 16 December, and I want to ensure it is not auto renewed. How do I do that?
All I could find was a customer support phone number, but I'm not in the country and it will cost an absolute fortune to call it. Surely they are required by OFCOM to provide alternate ways of contacting them? (Web chat has always been busy or not available when I've logged into my account online.)
Will it auto renew if I don't do anything? I don't want to end up paying for broadband when I'm not even there!
Re: Ensure broadband contract does not auto renew?
14-11-201620:01 - edited 14-11-201620:03
My understanding is that once your originally agreed contract period (often 18 months or 12) has expired you are still technically under contract with VM but only on a rolling 30 day notice to quit.
The Beware sign lurking in the shadows is if you have contacted VM to change any of your package content during that initial contract period because they will almost certainly start a new contract period, often without even bothering to tell you.