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Jenny101
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Message 1 of 8
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Email address for billing or accounts

Does anyone have a email address for virgin media bills or accounts please
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Superuser
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Message 2 of 8
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Re: Email address for billing or accounts

There isn't one. You can either call in or use online chat. Details for both are available at www.virginmedia.com/contact
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I work for Virgin Media - but all opinions posted here are my own
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Superuser
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Message 3 of 8
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Re: Email address for billing or accounts

hiya @Jenny101 welcome to the virginmedia community forum, there isn't a email address for that.. to contact billing would be need to be via 150 (from virginmedia land line) / 0345 454 1111 or online chat using http://contact.virginmedia.com (using PC/laptop), but the online chat is overused so might take ages to get a agent free
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Jenny101
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Message 4 of 8
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Re: Email address for billing or accounts

On phone with VM once again, been cut of from chat with them. Totally not a happy person. Now been on hold for 4 minutes using a non virgin mobile
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Jenny101
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Re: Email address for billing or accounts

9 minutes ago was put on hold am not using a VM house phone or VM mobile this is shameful for VirginMedia 👀😡
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vmhater
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Re: Email address for billing or accounts

You must be joking.  VM do not communicate by email, except the ones they send 'DO NOT REPLY'

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Superuser
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Message 7 of 8
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Re: Email address for billing or accounts

most ISP's do not have a contact email address since makes tracking issues bit of a nightmare
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vmhater
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Re: Email address for billing or accounts

Yes that's right, it makes tracking for the customer impossible.  VMs policy to obfuscate is self evident.  VM refuse to provide written responses because all their customer services given differing answers to the same questions, and being found out will never do

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