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Efford95
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Edenred

Ive been with virgin over a month now and still haven't received my £100 voucher from edenred I was wondering how I went about receiving them?
Thanks
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MrHalfAsleep
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Re: Edenred

More information on this here: http://community.virginmedia.com/t5/Managing-Your-Account-Cable/EdenRed-Voucher-Not-Received/m-p/328...







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Re: Edenred

Hi Efford95,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Edenred

Hi Efford95,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 1st March for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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Efford95
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Re: Edenred

Hiya I still haven't received anything?
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Re: Edenred

Hi Efford95, 

 

Thanks for coming back to me on this and apologies to hear you are still waiting on receiving your vouchers.

 

I have popped an email over the the Head of the Rewards team to find out what's happening with this. 


As soon as I hear back, I will come back to you. 

 

Thanks,

Kath_F
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Re: Edenred

Hi Efford95, 

 

Thanks for your patience whilst I looked in to this for you Smiley Happy

 

It looks as though the email hard bounced so due to this we needed another email address. I've changed this to the one you registered on the forums with. 

 

You should receive the email within 72 hours from today. 

 

Come back and let me know if you are still having an issue Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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