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AB71
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EdenRed voucher

I received an email from Virgin Reward that I'd get a code to redeem for a voucher. I know it said within 28 days but I've read mixed reviews that a lot of the time even after waiting 28 days the code never arrives until it's chased up?

Any help to ensure mine is bring processed will be appreciated Smiley Happy

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Forum Team
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Re: EdenRed voucher

Hi AB71, 

 

Thanks for your post and welcome to the forums. It's great having you involved in the Community Smiley Happy 

 

I appreciate feedback around the vouchers is less than perfect currently however we are the guys to get things sorted for you. 

 

Once you've been installed for 28 days, within 14 days you should get an email from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

 

If after the 42 days you haven't received the email, pop a post here to let us know and we will chase things for you. Until then we're not able to do anything. 

 

Speak soon,

Kath_F
Forum Team

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