Thanks for your post and a huge welcome to the forums. It's a real 'treat' to have a new face posting here.
I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to give this the once over.
I have filled out an exception form for you and this has now gone up the ranks of our 'haunted house' over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me.
Once I hear back from the 'monsters', I shall let you know the outcome.
Kath_F Forum Team
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