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medusa525
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Downgrading my package

Hi everyone,

Im not sure where to post this so hopefully this is the right place. I want to downgrade my package i only have L TV and broadband i was hoping to just keep my broadband. I am being treated for breast cancer and also have been made redundant so not a great time for me. I want to cut my costs. Will Virgin allow me to just have the internet?

 

Mx

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Superuser
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Re: Downgrading my package

As a current customer all the deals that are advertised are available to you at the price after the initial discount.

Vm do an internet only service and you are likely to be able to change to that if you want. Just be aware that it may work out cheaper to take one of the bundles than broadband only.

50MBps broadband only works out at 36.99 a month.

Any changes to your package will lock you into a new minimum term. So make sure you do a bit of homework before deciding what suits best. Might be worth looking at the cost of the lowest bundle against separate contracts for TV broadband and land line.

 

 


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happyparent_1
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Re: Downgrading my package

I am sorry to hear about the OP health issues. I hope things improve and you get recover from it.

It's a difficult time I suppose, and you may not want the hassles for moving until things become more settled. However here is my penny's worth.

It all depends on what you use for broadband for, and whether you need a really fast speed and unlimited data and other things such as phone / TV. Your OP indicates you want to save costs, and if that is your main priority and happy with moderate speeds/download limit AND don't need a landline as much, there are cheaper options out there than VM.

Talk Talk, Sky, Plusnet, BT, BT Open Reach and some more specialised providers (but they aren't cheaper than VM by much).

I would be hesitant to use Talk Talk, BT Open Reach. They have really bad reviews and customer service. I know, I left two of them. Plusnet seem to be abit better but it depends on your area and local infrastructure alot. All these use ADSL rather than VMs cable. Sky is good, but they rely on BT to connect them, and I know this has been a issue for some people, especially if BT wants you to use Plusnet (Plusnet is owned by BT). Note that if you have VM cable and don't pay line rental to BT, they will probably want a £50 connection charge for a new line. ADSL needs a phone line.

VM has got progressively worse over the years in terms of performance for me. I have never ever got more than 20 MBps download, and I pay £65 pcm. Paying for an 'allegedly' high bandwidth package is a complete waste of money imo. My experience is, never ever pay for more than 20 Mbps, I don't know of anyone who has got much higher consistently in our area. ISPs make it tough to downgrade, but easy to upgrade. So go for the minimum acceptable to you and see how they perform. 

I have been with VM for many many years, paying for a package they never delivered on, but had enough. Looking to see how others in my area are faring with other providers and then will switch.

(1) If you switch, go for a 12 month contract initially

(2) Ask your neighbours, but our local favourite is Plusnet, most are switching over. BT connected them quickly because they own them (imo). Avoid Talk Talk, BT Open Reach. Sky is an option, but only if you have a BT landline connected.

(3) I have my reservations about plusnet, however their package is half the price of VMs for the 10-20 MBps I am consistently getting (but I am paying for alot more). The only bonus Plusnet have is that they handle the changeover and you remain connected to VM until their system is operating (they say). So hopefully you won't be without internet until it works. My neighbour has switched but I will wait a few weeks to see how things progress. 

(4) I had considered downgrading, like you, but VM don't really offer low end packages. VMs customer service, at least for me, has been fairly good. It's the resolution of the problem in the field that's my issue.

I wish you well, and a speedy recovery.


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Re: Downgrading my package

As a current customer all the deals that are advertised are available to you at the price after the initial discount.

Vm do an internet only service and you are likely to be able to change to that if you want. Just be aware that it may work out cheaper to take one of the bundles than broadband only.

50MBps broadband only works out at 36.99 a month.

Any changes to your package will lock you into a new minimum term. So make sure you do a bit of homework before deciding what suits best. Might be worth looking at the cost of the lowest bundle against separate contracts for TV broadband and land line.

 

 


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medusa525
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Re: Downgrading my package

Thanks for your reply Kippies and the information especially the locking in to minimum contract i wasnt aware of that. I have been a Virgin Media customer for 8 yrs so i am well over the minimum time for my previous contract and havent made any changes since i actually became a customer so will bear that in mind when i decide what to do.
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lisaw44
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Re: Downgrading my package


Kippies wrote:

As a current customer all the deals that are advertised are available to you at the price after the initial discount.

Vm do an internet only service and you are likely to be able to change to that if you want. Just be aware that it may work out cheaper to take one of the bundles than broadband only.

50MBps broadband only works out at 36.99 a month.

Any changes to your package will lock you into a new minimum term. So make sure you do a bit of homework before deciding what suits best. Might be worth looking at the cost of the lowest bundle against separate contracts for TV broadband and land line.

 Lisaw44 joined in - 

hmmm  Smiley Indifferent or it might also be worth looking elsewhere too... 

Forgive me if im wrong but the service the poster has, is practically the lowest bundle available same as me.

Here is my tuppenceworth, hope its ok to just fire in with my opinion, its my first post and I couldn't resist as this issue is the same one that I joined this forum for! Smiley Wink

At least if you are not under contract you have the upper hand of being able to shop around and maybe find another provider, maybe even better deal for broadband only, there are plenty out there. Way cheaper.

If you're only going to get 50MB from VM it doesn't give them as much of an edge over other, slower (but improving all the time) providers packages...

I have never understood why they do this, half the speed and lose 2 services for near enough the same price AND tying you to another contract so you cant leave is a bit shady in my opinion..... they could at least give you the same speed, its not going to cost VM anything, I suppose its an 'administration' thing......Smiley Frustrated

Considering your length of commitment to VM, maybe if you called them they would be able to help you by reducing the package bill for a short time, WITHOUT a minimum contract clause, to help you right now as im pretty sure that by  making you worry about whether or not to keep paying for something you cant afford in the short term is the last thing you need right now   Smiley Sad

if you call, get through to the retention's  team and explain your circumstances, stating you will have to go elsewhere if that is the only thing they can offer you, its surprising (not much short of miraculous lol) how much these people can (and do) help you out because it is their job to try to keep you as a customer, not scare you away with veiled threats and hear say, thats not good customer service in my opinion (again) dont ask and you dont get (hey I found my motto haha)

Im  saying all this this as I am thinking of doing a similar thing as I dont watch much TV (plus I have freeview) And i never use my house phone since these days, with all the free minutes being given by mobile phone companies its cheaper to use a mobile than a landline (connection fees are a bit ott in my opinion)

I was quite shocked to read that the price  for up to only 50MB internet is well  over £30 a month and immediately thought of a few other providers that would give you a much better deal, especially if its an new customer deal.

VM have fast speeds, but they seem to want to tether you to them and are quite willing to give you, a loyal customer, the bum steer with this 'alternative option' as there is no reason for it to be so costly and with 50% at least, slower speed it simply feels like a veiled threat to me and has certainly made me think a lot aboutwhat my options really are now...

sorry again if this is unwanted info, i can get a bit excitable at the thought of anyone potentially being ripped off haha, Smiley Surprised

 


 

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Re: Downgrading my package


lisaw44 wrote:

Kippies wrote:

As a current customer all the deals that are advertised are available to you at the price after the initial discount.

Vm do an internet only service and you are likely to be able to change to that if you want. Just be aware that it may work out cheaper to take one of the bundles than broadband only.

50MBps broadband only works out at 36.99 a month.

Any changes to your package will lock you into a new minimum term. So make sure you do a bit of homework before deciding what suits best. Might be worth looking at the cost of the lowest bundle against separate contracts for TV broadband and land line.

 Lisaw44 joined in - 

hmmm  Smiley Indifferent or it might also be worth looking elsewhere too... 

Forgive me if im wrong but the service the poster has, is practically the lowest bundle available same as me.

Here is my tuppenceworth, hope its ok to just fire in with my opinion, its my first post and I couldn't resist as this issue is the same one that I joined this forum for! Smiley Wink

At least if you are not under contract you have the upper hand of being able to shop around and maybe find another provider, maybe even better deal for broadband only, there are plenty out there. Way cheaper.

If you're only going to get 50MB from VM it doesn't give them as much of an edge over other, slower (but improving all the time) providers packages...

I have never understood why they do this, half the speed and lose 2 services for near enough the same price AND tying you to another contract so you cant leave is a bit shady in my opinion..... they could at least give you the same speed, its not going to cost VM anything, I suppose its an 'administration' thing......Smiley Frustrated

Considering your length of commitment to VM, maybe if you called them they would be able to help you by reducing the package bill for a short time, WITHOUT a minimum contract clause, to help you right now as im pretty sure that by  making you worry about whether or not to keep paying for something you cant afford in the short term is the last thing you need right now   Smiley Sad

if you call, get through to the retention's  team and explain your circumstances, stating you will have to go elsewhere if that is the only thing they can offer you, its surprising (not much short of miraculous lol) how much these people can (and do) help you out because it is their job to try to keep you as a customer, not scare you away with veiled threats and hear say, thats not good customer service in my opinion (again) dont ask and you dont get (hey I found my motto haha)

Im  saying all this this as I am thinking of doing a similar thing as I dont watch much TV (plus I have freeview) And i never use my house phone since these days, with all the free minutes being given by mobile phone companies its cheaper to use a mobile than a landline (connection fees are a bit ott in my opinion)

I was quite shocked to read that the price  for up to only 50MB internet is well  over £30 a month and immediately thought of a few other providers that would give you a much better deal, especially if its an new customer deal.

VM have fast speeds, but they seem to want to tether you to them and are quite willing to give you, a loyal customer, the bum steer with this 'alternative option' as there is no reason for it to be so costly and with 50% at least, slower speed it simply feels like a veiled threat to me and has certainly made me think a lot aboutwhat my options really are now...

sorry again if this is unwanted info, i can get a bit excitable at the thought of anyone potentially being ripped off haha, Smiley Surprised

 


 


Any relevant input to any thread is welcome in my book. Your advice is sound, although some of your language borders on hyperbole.

The issue IMHO is the market. All ISP's do the same, offer discounts dependent on contract length. And as you rightly point out, that disadvantages those in the weakest (or most uncertain) financial position.

BT used to do a "social disadvantage" style setup with lower line rental and no contract- It would likely be worthwhile for OP to check out if that sort of thing is available to him/her.

My advice all centered around the assumption OP had decided staying with VM was the best option, hence the advice to watch for minimum terms. You are 100% right to bring in the option of looking at other suppliers.

 

 


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Re: Downgrading my package

Hi M

I am sorry to hear about your current circumstances Smiley Sad I appreciate you joining us on the forums and looking to make the changes you need to support your current lifestyle needs, and a warm welcome to the community.

The forum guys have been great at offering support for you which is awesome too.

I can see you've not had a chance to contact the teams to discuss this yet. If you do get some time, it would be great if you could get in touch with them via 150 or 0345 454 1111, option 4 then option 5, and they can look at supporting you with your amendments.

Please keep in touch with us about this and let us know how you get on when you give them a call. They'll be happy to help out.

 

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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roybaggio
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Re: Downgrading my package

I'm also thinking about downgrading my package or leaving completely - I currently pay £94.54 for the Big Kahuna. I could easily do away with the TV as everything is pretty much available via catch up or on demand now.

I think the broadband only offer seems reasonable - but the sky high costs to watch repeat shows, or have a phone line for no real reason when you have a mobile makes is far to costly.

Any advice from anyone that has switched from their existing package to downgrade of leave completely just for a broadband deal would be greatly appreciated.

cheers

RB

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happyparent_1
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Re: Downgrading my package

I am sorry to hear about the OP health issues. I hope things improve and you get recover from it.

It's a difficult time I suppose, and you may not want the hassles for moving until things become more settled. However here is my penny's worth.

It all depends on what you use for broadband for, and whether you need a really fast speed and unlimited data and other things such as phone / TV. Your OP indicates you want to save costs, and if that is your main priority and happy with moderate speeds/download limit AND don't need a landline as much, there are cheaper options out there than VM.

Talk Talk, Sky, Plusnet, BT, BT Open Reach and some more specialised providers (but they aren't cheaper than VM by much).

I would be hesitant to use Talk Talk, BT Open Reach. They have really bad reviews and customer service. I know, I left two of them. Plusnet seem to be abit better but it depends on your area and local infrastructure alot. All these use ADSL rather than VMs cable. Sky is good, but they rely on BT to connect them, and I know this has been a issue for some people, especially if BT wants you to use Plusnet (Plusnet is owned by BT). Note that if you have VM cable and don't pay line rental to BT, they will probably want a £50 connection charge for a new line. ADSL needs a phone line.

VM has got progressively worse over the years in terms of performance for me. I have never ever got more than 20 MBps download, and I pay £65 pcm. Paying for an 'allegedly' high bandwidth package is a complete waste of money imo. My experience is, never ever pay for more than 20 Mbps, I don't know of anyone who has got much higher consistently in our area. ISPs make it tough to downgrade, but easy to upgrade. So go for the minimum acceptable to you and see how they perform. 

I have been with VM for many many years, paying for a package they never delivered on, but had enough. Looking to see how others in my area are faring with other providers and then will switch.

(1) If you switch, go for a 12 month contract initially

(2) Ask your neighbours, but our local favourite is Plusnet, most are switching over. BT connected them quickly because they own them (imo). Avoid Talk Talk, BT Open Reach. Sky is an option, but only if you have a BT landline connected.

(3) I have my reservations about plusnet, however their package is half the price of VMs for the 10-20 MBps I am consistently getting (but I am paying for alot more). The only bonus Plusnet have is that they handle the changeover and you remain connected to VM until their system is operating (they say). So hopefully you won't be without internet until it works. My neighbour has switched but I will wait a few weeks to see how things progress. 

(4) I had considered downgrading, like you, but VM don't really offer low end packages. VMs customer service, at least for me, has been fairly good. It's the resolution of the problem in the field that's my issue.

I wish you well, and a speedy recovery.

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medusa525
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Re: Downgrading my package

Hi Everyone,

Thank you all so much for your advise it was really appreciated Smiley Happy i just wanted to give a quick update i contacted VM a few weeks ago and i was able to downgrade my package.

I now just have the internet and the person i spoke to upgraded my internet to 100mbps at not extra cost. I can now concentrate on dealing with my cancer so thanks again everyone for taking the time to reply to my post.

 

Mxx

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Re: Downgrading my package

Hi M

All the best with your journey back to good health and keep in touch if you need anything else.

Kindest regards.

 

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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