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Registered: ‎28-07-2011
Message 1 of 5 (102 Views)

Downgrading broadband package and how?

Hello,

So I received an email today stating that my broadband package is increasing by another £2.99. I believe I'm currently on one of the top packages for broadband speed but at this point the price increases as me considering if it is possible to downgrade to a more affordable package that would still suit my needs. Trouble is I can't seem to find anywhere that informs me of this on the website and doing some Google searches also doesn't give me a clear example how to go about this. I don't really want to leave VM as I'm happy with the service, but the high end package just isn't suitable for me and the price increases are something I can't really afford anymore due to how many there's been in recent years. So how would one I go about potentially downgrading my broadband to a slower package? Is that even a possibility? 

It's all rather confusing. We currently only have broadband with VM so that's the only concern we have but I'd appreciate any advice on what options I have. Also I apologies if I have started this thread in the wrong forum, please move if that is indeed the case. 

Appreciate any advice and thoughts, 
Thank you. 

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Superuser
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Registered: ‎08-06-2010
Message 2 of 5 (94 Views)

Re: Downgrading broadband package and how?

In correct section to downgrade could speak to customer services or customer relations choosing option 1-4-5 thinking of leaving us
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Superuser
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Registered: ‎22-06-2013
Message 3 of 5 (87 Views)

Re: Downgrading broadband package and how?

Yes you can downgrade what you have. 50Mb is the slowest speed available.

Ideally call in about it, as you can't downgrade through My VM. That'd be a call to 0345 454 1111 from any other phone -> Option 1 -> Confirm your details when asked for them -> Option 4 -> Option 2. Though I personally recommend Option 4 -> Option 5 instead, as that puts you through to Customer Relations who're UK based and generally more helpful. Do so between 8AM to 10PM M-Su.

Alternatively, ask via the Webchat. Access that page from a laptop/desktop between 8AM to 8PM M-F and 9AM to 5PM Sa: Account and Billing -> My Broadband, TV and Home phone package -> Chat online. When it says all the agents are busy, reload the page ever 1 minute or so repeatedly until you get through to someone.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Registered: ‎28-07-2011
Message 4 of 5 (55 Views)

Re: Downgrading broadband package and how?

Thanks for the replies, sorry it took me a little while. 

The information is useful, I'll have to look into it as I have a little time until November's price increase.
Thanks again. 

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Superuser
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Registered: ‎03-05-2010
Message 5 of 5 (50 Views)

Re: Downgrading broadband package and how?

you only have 30 days from being notified. so if you are in contract you need to sort it before the 30 from the date you got the letter.
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