I upgraded to the XL package with a special discount that expires after 6 months. I was told I could downgrade again (to M) after 6 months without any changes to my contract.
Just tried to do so via live chat but was told there would be a new contract. Was I lied to?
I'd like to downgrade without extending my contract period.
Any change to to your package renews your contract with the exception of Sky Sports and Movies and that exception is only if you are not on a VIP pack or a Sports and Movies bundle