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Perthbelle
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Disgusting customer service

Why does Virgin advisors not have the capability to fix their errors
I have had ongoing account issues for paying early - really that warrants the disgusting treatment of a customer who's daft enough to have the full package paying a fortune for this (bleep) service

Constantly transferred and no one takes ownership

Ask to speak to a manager and they hang up

Hang your head in shame
Worst customer service I have ever had grrr
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Re: Disgusting customer service

Hi Perthbelle, 

 

Thanks for your post and apologies to hear you are having an issue with bad customer service Smiley Sad This isn't what we usually hear about and we're more than happy to help. 


What issue have you been trying to resolve? Let us know with as much information as possible so we can help get things sorted for you Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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