I have just moved to Virgin from Sky and when I signed up I was given a £50 discount code, this was added to my order.
I have now had my first bill and it hasn't been applied. I have just spoken to customer services who have advised me that they have no record of this discount being added and there is nothing they can do.
I am not very happy about this, it is basically its my word against there's. Has anyone else had the same happen to them?
In this situation it would be the best idea to phone in and speak to customer relations. Call on 150 or 0345 454 1111 on option 4 -> option 5. Weekday between 8AM to 8PM. or a Saturday, between 8AM to 6PM (closed Sunday.) They would be happy to help you.
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