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sunnyhat
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Disconnection fee issue

Contacted virgin three times after being sent a bill including early disconnection fees in error. Under my contract If virgin raise their prices I am allowed to exit my existing contract without incurring fees. That is exactly what I was told when o telephoned to cancel. However nearly two months later I am still fighting to get my bill corrected. VM actually owe me a credit. I don't know how to get this sorted as every time I call I am told they are sending over to manager and it should be sorted in 24-48 hrs. Anyone else struggling with them on this issue? Only thing I can think of now is writing a official complaint. I have already received a red letter reminder and don't want them to mess my credit record up.
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Dave_cq
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Re: Disconnection fee issue

Maybe make a claim against them through the Small Claims Court.  You don't actually have to go to court.  Google it.

 

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sunnyhat
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Re: Disconnection fee issue

Thank you, I will have a look into that.
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